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Help with an existing order
Let us know how we can help, so that we can guide you in the right direction.
We’ll do our best to amend your order. However, this isn’t always possible with our products being made to measure. Please get in touch and we’ll make sure your message gets priority.
We’ll do our best to add to your order. However, if it’s already been processed this may not be possible. If that’s the case, we promise to waive any extra delivery fees so you don’t miss out. Please get in touch and we’ll do all we can to help.
When you order you’ll receive an invoice from us. This includes the VAT amount and our company registration number (usually all that you need). Should you need this in a PDF format, click here to download this. You will need your order number and the email address used to place the order to access this information. Need more help? Please get in touch.
When you order you’ll receive an invoice from us. Should you need this in a PDF format, click here to download this. You will need your order number and the email address used to place the order to access this information. Need more help? Please get in touch.
Sorry to hear your order has arrived damaged. We promise to put things right. If the packaging is damaged, please check if the contents are still ok. If the contents are damaged, we’ll get a replacement for you as soon as possible. If you can take any photos it can help us to prevent it happening again, but this isn’t essential. Please get in touch with our team here and they’ll be in touch within 2 working days to get this sorted for you.
Child Safety Law means that we can’t make chains longer than advised. We can send you longer chains/cords, but guidelines must be adhered to. Please provide your installation height (floor to bracket), so that our trained staff will be able to confirm your options. You can send us your measurements, and any other questions here.
Sorry to hear this. Don’t worry, we’re here to put things right for you whether it’s a manufacturing fault or customer error. Please provide as much detail as possible here and our team will get back to you within 2 working days.
Sorry to hear this. Don’t worry, we’re here to help. If the fault is with the operation of the blind, then we may have a quick solution for you. Please provide as much detail as possible here and our team will get back to you within 2 working days.
Sorry to hear this. Don’t worry, we’re here to help. Please tell us exactly what’s missing here and we’ll get these in the post to you as soon as possible.
We’ve got you covered. All our fitting guides are here. These cover all products, but if you still need help please get in touch.
No problem, we’re here to help. Please get in touch and we’ll get back to you shortly.
